Opening the 22 of May 2021   View Our Covid Protocol
Discover more about our protocols for your stay: your preparation; hammam welcome ritual; medical examinations; personalized food lines; and our post-residence concierge service.

COVID PROTECTION PROTOCOL

Using the most advanced medical protocols applicable for Covid 19 (Antigen I test + possible RT-PCR-based molecular test) the aim is to create a sterile and free environment minimizing  the threat of contagion (both for guests and staff) that allows people to live their holiday fully and without excessive limitations that upset its spirit and enjoyment. The protocol measures will not compromise the spirit and enjoyment of this unique place where you can totally devote to your wellbeing with a choice of high-tech treatments under the scrupulous control of a a team of world-leading experts in several fields.

PROCEDURA

THE MORPHOLOGICAL CHARACTERISTICS OF THE STRUCTURE

In collaboration with the competent authorities, the specialized staff of the airport will carry out the screening of customers as indicated by the regulations (regional and national) in force:

After checking the temperature and collecting the baggage, guests heading to the hotel will continue their journey aboard a "sanitized" car equipped with a separator screen.

- The facility will provide a sanitized and sanitized vehicle with personnel previously checked by the medical team.

- All luggage will be sanitized before entering the hotel

- The checks will be carried out in a "Covid Protected" room in compliance with the most rigorous security protocols

- All checks will be carried out in a dedicated area, in full compliance with all the measures provided for by the safety protocol, equipped with all comforts and adequately and regularly sanitized.

- The medical center provides a team of specialists who will use state-of-the-art equipment capable of guaranteeing very high sensitivity / specificity of the tests, in a very short time.

- The rigorous protocol studied by experts in the field provides for the execution of a latest generation antigen test (Immunofluorescence and microfluidic reading) to detect the presence of the virus antigen.

- During their stay, customers can count on a team of doctors available 24 hours a day able to intervene promptly in case of need. The team of experts, with the utmost respect for privacy, in case of need to rebuild the network of customer and staff contacts.

Testing Protocol

The rigorous protocol designed by industry experts provides for the execution of a latest generation antigen test (microfluidic reading immunofluorescence) to detect the presence of the virus antigen. Based on the result of the aforementioned test, the following scenarios may occur:

SCENARIO 1 Negative antigen test, the guest is accompanied to their room to start their stay.

SCENARIO 2 If the antigen test is positive, a special protocol is applied in any case: In agreement and close coordination with the regional ASL, the "Covid 19 Action Plan" will be implemented. Based on the clinical situation of the subject who tested positive, a decision will be made whether to stay the client at a clinic agreement equipped with all comforts, with the utmost respect for the appropriate security protocols, or transfer it to a property designated by the region. The customer will remain isolated until the molecular swab is negative.

Zero cases in our sister property

Forte Village, our sister property, was the first resort in the world to apply a Covid Protection Protocol since June 2020 which allowed guests to forget all their thoughts and worries, making it possible to dream of being able to spend a holiday in full freedom. A protocol studied in detail, validated by an internationally renowned medical-scientific committee, which made it possible to register the absence of cases throughout the summer season and which has found extraordinary success among guests and operators, so much so that real life best practice worldwide

KEY POINTS

MORPHOLOGICAL CHARACTERISTICS OF THE STRUCTURE

A property with a single permanently manned access that allows you to constantly monitor all entrances and absolutely inaccessible to unauthorized outsiders. A true sheltered oasis which can only be accessed after a rigorous medical check-up.

MEDICAL DEVICE

The establishment of a Covid medical center guarantees the administration to all occupants (both customers and staff) of the tests necessary to verify their state of health and remains available 24 hours a day in compliance with rigorous medical and health procedures.

TEAM OF DOCTORS AND EXPERTS OF THE SECTOR

The presence of a management team of doctors and experts in the “Covid Management Team –CMT” sector able to manage processes in full compliance with the highest standards of hygiene and safety.

SANITATION MEASURES AND APPLICATION OF THE SAFETY PROTOCOL

The adoption of all the necessary measures to ensure a "sterile" environment through a stable certified sanitation activity of all public and private areas (by means of sanitization that will be carried out twice a day).

STAFF

All staff undergo specific training courses, in addition the institution of the Covid medical center guarantees the administration to all employees of the tests necessary to verify their state of health in compliance with rigorous medical and health procedures.

PROVIDERS

Supplier cycle managed with a completely independent flow that eliminates any interaction with hotel residents. All products will be sanitized before distribution.

Programs

Discover more about our protocols for your stay: your preparation; hammam welcome ritual; medical examinations; personalized food lines; and our post-residence concierge service.